Return & Refund Policy

Effective Date: July 27, 2026

At JildHub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the terms outlined below.

7-Day Return Policy

You may request a return within 7 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging, tags, and accessories.
• Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper handling.
• Items showing signs of wear, use, or alteration.
• Products returned without original packaging.
• Personalised or custom-made products (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photographs of the product so we can resolve the issue promptly.

Return Process

1. Contact our customer support team to request a return.
2. Provide your order number and reason for the return.
3. Wait for return authorisation and instructions.
4. Ship the item securely to the address provided by our support team.

Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchange Policy

We will replace items that arrive damaged, defective, or incorrect, subject to product availability.

Return Shipping

• If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
• If the return is for any other reason, the customer is responsible for return shipping charges unless otherwise stated.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please:

• Check your bank account.
• Contact your credit/debit card provider.
• Contact your bank, as processing times may vary.
• If the issue persists, contact our customer support.

Contact Us

For return requests or refund enquiries, please contact us:

JildHub
Website: https://www.jildhub.com
Email: support@jildhub.com